Booking notifications, reminders and follow-ups
What BaTimo sends to your team and customers when bookings change, how to send reminders and thank-you messages, and how to feed bookings into your tools.
What BaTimo sends automatically
| Event | Your team | The customer |
|---|---|---|
| Booking created | New Booking notification (in-app and email); Booking Created webhook | Assistant message with reference code and details in their chat, and on WhatsApp if available |
| Booking confirmed | Booking Confirmed notification; webhook | Confirmation message with details |
| Booking cancelled | Booking Cancelled notification; webhook | Cancellation message (acknowledgement or apology with an offer to reschedule) |
Messages to the customer are written by your assistant in your tone, so keep your assistant settings accurate.
Reminders
BaTimo does not send timed reminders before appointments, even though a reminder option appears in settings. Choose one of these:
- Manual: each morning open tomorrow's confirmed bookings and message customers from the Inbox (use Chat).
- WhatsApp with an AI agent: schedule reminder messages with AI Connections. See Tutorial 2 in Campaign tutorials. Only message customers who agreed to contact, and follow WhatsApp rules.
- Your own system: send Booking Created, Booking Updated and Booking Cancelled webhooks to a tool that sends SMS or email.
After the visit
Ask for a review or offer the next appointment with a short message, manually or scheduled through AI Connections. Include your booking link.
Tips
- Make confirmation messages part of your routine: confirm quickly after booking.
- Put your cancellation policy in the assistant's policies so the confirmation message can mention it.
Troubleshooting
- The customer did not get a confirmation: the booking may not be linked to a chat (for example a booking you created yourself). Use Chat to message them.
- No New Booking alert: check Notification Preferences and that email or push is working.
Limitations
- Customer messages depend on a conversation or a WhatsApp (QR code) channel with the customer's phone number.
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View, confirm and create bookings
See upcoming appointments, filter and sort them, confirm or cancel bookings, create a booking for a customer, and know what each action sends.
Booking scenarios by business type
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