Booking scenario: spa and wellness
Set up booking for a spa, massage studio or wellness centre: treatments, rooms as resources, add-ons, buffers and package information.
Business goal
Book treatments efficiently across therapists and rooms, with time to prepare between guests.
Services
| Service | Duration | Category |
|---|---|---|
| Swedish massage 60 | 60 | Massage |
| Deep tissue 90 | 90 | Massage |
| Facial | 50 | Skin |
| Couples massage | 90 | Couples (Max parallel bookings 2 if two therapists work at once) |
Create separate services for each length rather than one service with options.
Staff and rooms
Create a profile per therapist. BaTimo schedules people, not rooms. If rooms limit you, make sure you never schedule more therapists at the same time than you have rooms (use each therapist's working hours).
Settings
- Break between appointments: 15 minutes (changeover).
- Minimum notice required: 3 hours.
- Furthest date: 60 days.
Assistant
Tone Empathetic or Friendly. FAQs: what to wear, arrival time, pregnancy-safe treatments, gift vouchers. Policies: cancellation and late arrival. Forbidden Actions: "Do not recommend treatments for medical conditions."
Customer journey
- A guest on Instagram asks about a 90-minute massage on Saturday.
- The assistant describes the options and sends a link with the service pre-selected.
- The guest picks a therapist or Any available, books and gets the reference code.
- The spa confirms and prepares the room.
Tips
- Mention arrival time (10 minutes early) in the policies; BaTimo does not send reminders.
- Gift vouchers and packages are handled outside BaTimo; explain how in your FAQs.
Limitations
- No deposits, package balances or room management beyond staff-profile resources.
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