Booking scenario: auto repair and car care

Business goalCopy Anchor Link

Book the right bay and time for each job, and send complex diagnoses to a mechanic.

ServicesCopy Anchor Link

StaffCopy Anchor Link

Create a profile for each mechanic and assign the services they handle. BaTimo schedules people, not bays, so keep the number of mechanics working at once within your bay count. Set working hours to opening hours.

SettingsCopy Anchor Link

• Break between appointments: 15 minutes.
• Minimum notice required: 4 hours.
• Furthest date: 30 days.

AssistantCopy Anchor Link

Ask customers (instructions) to put the car model and registration in the booking Notes. Policies: opening hours, what to bring, courtesy car. Forbidden Actions: "Do not diagnose faults or quote repair prices over chat." Add handoff triggers for warning lights, breakdowns and accident repairs.

Customer journeyCopy Anchor Link

1. A driver writes "Oil change for my Corolla this week".
2. The assistant sends a booking link with Oil change pre-selected.
3. They book Wednesday 09:00 and add the registration in notes.
4. The garage confirms. For "strange noise" the assistant offers the Diagnostic visit and hands off if urgent.

TipsCopy Anchor Link

• Keep durations conservative for jobs that often overrun.
• Add a free Quote request service (15 min) if you review jobs before pricing.

LimitationsCopy Anchor Link

• BaTimo does not hold parts, track job status or take payments.