Booking scenario: clinic and dental

Business goalCopy Anchor Link

Let patients request appointments after hours, reduce phone calls, and keep urgent cases with your team.

ServicesCopy Anchor Link

StaffCopy Anchor Link

One profile per dentist or therapist with their working hours and the services they perform. Connect their calendars so personal appointments block time.

SettingsCopy Anchor Link

• Break between appointments: 10 to 15 minutes.
• Minimum notice required: 24 hours.
• Furthest date: 60 days.
• Closed Dates: clinic holidays.
• Confirm every booking yourself; all bookings start Pending.

AssistantCopy Anchor Link

Tone Empathetic or Formal. Forbidden Actions: "Do not give medical advice or diagnoses", "Do not promise treatment outcomes". Fallback: "I can't advise on that; our team will help you." Add FAQs: insurance accepted, what to bring, first visit. Ask patients to put the reason for the visit in Notes.

HandoffCopy Anchor Link

Add triggers for pain, bleeding, emergencies and "I need to be seen today". Tell the assistant to share the clinic phone number and notify the front desk. See Human handoff.

Customer journeyCopy Anchor Link

1. A patient messages "I need a cleaning next week".
2. The assistant asks for name and phone and sends the booking link with Cleaning pre-selected.
3. The patient picks Thursday 10:00 and adds "sensitive teeth" in Notes.
4. The clinic confirms; the patient receives the confirmation message.

TipsCopy Anchor Link

• Keep patient information minimal in chat; collect details in person.
• Review the data you store and share according to your local privacy rules.

LimitationsCopy Anchor Link

• BaTimo is not a medical records or insurance system. It does not send timed reminders.