Set up booking services
Create the services customers can book: names, categories, duration, price, parallel capacity and sort order, with CSV or JSON import.
A service is anything a customer can book: a haircut, a consultation, a class.
Add a service
- Open Bookings > Services > Add Service (mobile: Home > Booking > Services).
- Fill in the fields:
| Field | Notes |
|---|---|
| Service Name | What customers see, for example "1-Hour Consultation" |
| Description | Short explanation; the assistant uses it when describing services |
| Category | Groups services on the booking page, for example Hair, Spa, Nails |
| Duration (minutes) | Length of the appointment (minimum 5, maximum 480) |
| Price | A number, or "Free" |
| Max parallel bookings | How many customers can book the same slot with the same staff member. Use more than 1 for classes and group sessions |
| Enabled | Off hides it from customers |
| Sort Order | Controls the display order |
- Create. Use the toggle to enable or disable without deleting.
Import many services
Choose Import, download the CSV example or JSON example, fill it in and upload a CSV, JSON or TXT file up to 5 MB. The result lists services created, duplicates skipped, invalid rows and staff names that were not found.
Parallel capacity: how to choose
| You offer | Max parallel bookings |
|---|---|
| One-to-one appointments | 1 |
| A class with 12 places | 12 |
| Two chairs doing the same service at once with one staff profile | 2 |
Per-staff overrides can set a different capacity, duration or price. See Staff and availability.
Combining services
Customers can select several services in one booking. BaTimo schedules them back to back (with your break time in between) and checks that the combined time fits the staff member's hours and that the person can do all of them.
Tips
- Make durations realistic including preparation; use the break between appointments setting for cleanup.
- Short names and clear categories make the booking page easier to scan.
- Create a free 15-minute intro call service to turn leads into bookings.
Troubleshooting
- A service does not appear on the booking page: it is disabled, not assigned to an active staff member, or booking is switched off.
- Import skips rows: read the invalid rows list; common problems are missing names and invalid durations.
Limitations
- A service needs at least one staff member assigned to produce available times.
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Bookings overview: how appointment booking works
How BaTimo booking works end to end: services, staff, availability, the public booking page, what the assistant does, statuses and messages.
Set up staff, working hours and availability
Add bookable staff, assign services, set weekly hours, buffers, notice rules and blackout dates, and sync calendars to prevent double bookings.