View, confirm and create bookings
See upcoming appointments, filter and sort them, confirm or cancel bookings, create a booking for a customer, and know what each action sends.
Open it
- Web: Bookings > Calendar.
- Mobile: Bookings tab.
What you see
A list of bookings with customer, service(s) and time. Status is Pending, Confirmed or Cancelled. New customer bookings are Pending until you confirm.
Web filters: Status, From Date, To Date, Per Page; sort by Appointment Date or Creation Date, Newest First or Oldest First. Use Show Filters, Reset, Refresh.
Confirm, cancel or chat
| Action | What happens |
|---|---|
| Confirm | Marks it confirmed after checking the slot is still free, updates the calendar event, notifies the team and sends the customer a confirmation message in chat |
| Cancel | Cancels it, removes the calendar event and sends the customer a cancellation message that apologizes and offers to reschedule. On mobile you confirm "Cancel this booking?" |
| Chat | Opens the conversation with the customer |
On mobile, open a booking to see the Attendee, time and View lead.
Create a booking for a customer
Web: New Booking, enter Appointment Details (title, start and end time, notes) and Customer Information, then Create Booking.
Mobile: Home > Booking > Create booking opens your booking page in the app.
A daily routine
- Filter Status: Pending and confirm what you can honor.
- Cancel and message anything you cannot, using Chat.
- Check tomorrow's confirmed bookings and, if needed, schedule WhatsApp reminders.
Tips
- Turn on push notifications so New Booking reaches you immediately. See Notifications.
- Confirm quickly; customers are waiting for the confirmation message.
Troubleshooting
- "The time slot is no longer available" on confirm: another booking or calendar event now blocks it; cancel and offer another time.
- Missing bookings: clear filters and widen the date range.
Limitations
- Creating a booking in the mobile app uses the public booking page.
Last updated on
The customer booking journey
What customers see: the pre-filled booking link, the four booking steps, confirmation, managing, updating and cancelling, and the messages they receive.
Booking notifications, reminders and follow-ups
What BaTimo sends to your team and customers when bookings change, how to send reminders and thank-you messages, and how to feed bookings into your tools.