Webhooks: send BaTimo events to your systems

Create webhooks that notify your own app about new leads, messages, bookings and conversations, with authentication, tests and delivery history.

Webhooks push real-time events from BaTimo to an HTTPS endpoint you control, for example to add leads to your CRM.

Create a webhook

Open Settings > Webhooks and choose Add Webhook (or Create Your First Webhook).
Name: for example "My CRM Integration".
Endpoint URL: must be a valid HTTPS URL.
Timeout (seconds): from 5 to 300.
Authentication: None, Bearer Token, Basic Authentication or API Key (with a header name such as X-API-Key).
Events to Subscribe: choose at least one.
Create Webhook.

Event	Sent when
New Lead	A customer becomes a lead (contacts who only shared details are not sent)
Lead Updated	A lead's name, email or phone changes
New Message	A message is received
Message Sent	A message is sent
Booking Created	A booking is made
Booking Updated	Booking details change
Booking Cancelled	A booking is cancelled
Conversation Closed	A conversation is closed

Test sends a sample payload and shows the response, Status Code and Latency.
Deliveries shows the Delivery History (filter All, Successful, Failed), the response, and View Payload. Use Retry on a failed delivery.
The overview shows Success Rate and Avg Response Time.
Enable or Disable a webhook without deleting it.
Regenerate Secret invalidates the current signing secret; update your receiver afterwards.

Respond quickly (under your timeout) with a 2xx status and process the payload asynchronously.
Keep the secret in your server's configuration and verify requests with it.

"HTTPS URLs are required": use an https:// endpoint.
Failed deliveries: open the delivery, check the response, fix your endpoint, then Retry.