BaTimo Help Center
Guides and reference for setting up and using BaTimo, the AI assistant platform for your business conversations.
Welcome to the BaTimo Help Center. BaTimo gives your business an AI assistant that answers customers on Instagram, WhatsApp and your website, saves leads, takes bookings and sells products.
New here? Start with What is BaTimo? and the quick setup.
Use the sidebar to browse, or search with Ctrl/⌘ + K.
Browse by topic
- Getting Started: Set up your account and learn your way around.
- Assistants: Train and tune your AI assistant.
- Knowledge: Documents and website content your assistant can use.
- Channels: Connect Instagram, WhatsApp and website chat.
- Conversations: Inbox, leads, human handoff, Message Guard and notifications.
- Automations: Instant flows, comment and story replies.
- Store: Sell products through chat: catalog, orders, WooCommerce and business scenarios.
- Bookings: Appointments end to end, with scenarios for salons, clinics, classes and more.
- AI Connections (MCP): Connect ChatGPT or Claude: MCP tools, security, WhatsApp follow-ups and campaigns.
- Integrations: Calendars, WordPress, webhooks and AI connections.
- Business Playbooks: Step-by-step guides for sales, marketing and your industry.
- Account & Billing: Plans, team members and company settings.
- Troubleshooting: Fix common problems and know the limits.
- Support: How to reach the BaTimo team and what to include.
If you cannot find what you need, contact BaTimo support from the Console.
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