Booking scenario: salon and barber

Business goalCopy Anchor Link

Fill the chairs from Instagram and WhatsApp, let clients combine services, and keep the day running on time.

ServicesCopy Anchor Link

Clients can select Haircut + Beard trim in one booking; BaTimo schedules them back to back.

StaffCopy Anchor Link

One profile per stylist. Assign only the services they perform, set each person's Working Hours and days off, and use Customize where a senior stylist costs more or takes longer. Connect each stylist's calendar. Clients can choose Preferred staff or Any available.

SettingsCopy Anchor Link

• Break between appointments: 10 minutes (cleanup).
• Minimum notice required: 2 hours.
• Furthest date: 45 days.
• Closed Dates: public holidays.

AssistantCopy Anchor Link

Tone Friendly, emojis on, Response Length Short. Policies: cancellation (for example "24 hours' notice"), late arrivals, patch tests for colour. Forbidden Actions: "Do not quote colour prices; offer a consultation."

Instagram campaignCopy Anchor Link

Comment automation on your before-and-after reel: keyword book, public reply "Sent you the booking link!", DM flow with buttons Book now (Open URL to your booking page) and See prices.

Customer journeyCopy Anchor Link

1. A follower comments "book" and gets a DM with your booking button.
2. They choose Haircut + Beard trim, pick Any available, and a time.
3. They confirm; your assistant sends the reference code in the chat.
4. The front desk confirms in the morning; the client gets a confirmation message.

TipsCopy Anchor Link

• Create separate services for "Short hair" and "Long hair" if durations differ.
• Reply to Pending bookings before lunch to keep the afternoon predictable.

LimitationsCopy Anchor Link

• No deposits or no-show fees in BaTimo; state your policy in the assistant.