Store scenario: beauty and skincare products

Sell skincare, cosmetics and hair products in chat with ingredient FAQs, safe advice rules, product documents and lead capture.

Business goal

Help customers choose the right product, answer ingredient questions accurately, and collect orders without making medical claims.

Area	Setup
Categories	Cleansers, Moisturisers, Serums, Hair, Gift sets
Products	Name, size, skin type and key ingredients in the description; Link to the full ingredient list.
Documents	Upload ingredient and usage guides as PDF so the assistant can answer from them.
Lead fields	Name, Phone, and a custom field "Skin type" (Text).
Assistant	Tone Empathetic or Friendly, Sales Style Soft Sell. Forbidden Actions: "Do not diagnose skin conditions", "Do not claim products treat or cure medical issues". Fallback: "I'm not sure; let me connect you with our specialist."
Handoff	Triggers for allergic reactions, pregnancy questions and returns for damaged items.
Web Chat	Show FAQs "Which serum for oily skin?" and "How do I choose a size?".

A visitor on your website asks "Which moisturiser for dry skin?".
The assistant asks one clarifying question (skin type), recommends two products with prices and links, and saves the skin type on the lead.
The visitor orders a gift set; the assistant collects delivery details and submits the order.
A question about an allergic reaction is handed to your team.