Store overview: sell through chat
How the BaTimo Store works end to end: catalog, assistant, orders and WooCommerce, what BaTimo does and does not do, and where to start.
The BaTimo Store lets customers ask about your products and place an order inside a conversation on Instagram, WhatsApp or your website chat. Your assistant finds the right products, answers questions, collects the order details and records the order for you.
How it works
- You build a catalog of products and categories (or connect WooCommerce). See Build your catalog.
- You switch selling on with Enable Products (Sales settings or assistant setup).
- The customer chats. The assistant searches your catalog, presents products with price, description and link, and answers from your FAQs, policies and documents. See How the assistant sells.
- The assistant takes the order. It collects product, quantity, name, contact details and delivery address, confirms them with the customer, and submits the order.
- You see the order under Sales > Orders (web) or the Orders tab (mobile). See Orders.
- You complete it. You arrange payment and delivery your way, or the customer pays through your WooCommerce checkout. See WooCommerce.
What BaTimo does and does not do
| BaTimo does | BaTimo does not |
|---|---|
| Presents products, prices and links from your catalog | Process card payments or take payments in chat |
| Records orders with items, total, customer details and notes | Manage inventory or show live stock for manual products |
| Syncs orders to WooCommerce when connected | Notify you of new orders (check the Orders list) |
| Offers a ready WooCommerce checkout link (WooCommerce stores) | Send order status updates automatically |
| Captures a lead from each customer | Calculate shipping or tax for manual products |
Web and mobile
| Task | Web | Mobile |
|---|---|---|
| Add and edit products and categories | Yes | Add and edit products (images are uploaded on web) |
| Manage categories | Yes | Not in the app |
| View orders | Yes | Yes (Orders tab) |
| Switch Enable Products, WooCommerce | Yes | Yes (Sales settings, opens the Console page) |
Set up in 15 minutes
- Turn on Enable Products in Sales > Settings.
- Add 5 to 10 best-selling products with clear names, prices and descriptions.
- Add FAQs and policies for shipping, returns and payment in Assistant settings.
- Connect a channel and test the assistant with real questions.
- Pick a scenario below and copy its configuration.
Business scenarios
- Fashion boutique
- Food, cafe and bakery
- Beauty and skincare products
- Handmade and small shop
- Electronics with WooCommerce
Tips
- Keep one source of truth for prices: the catalog, not FAQs.
- Check Orders a few times a day, because there is no automatic order notification.
Limitations
- The Console and app list orders; payment, fulfilment and customer updates happen outside BaTimo.
Learn more
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Build your product catalog
Add products and categories with prices, sale prices, images and links, order them, and write descriptions the assistant can use well.