Store
Store scenario: electronics with WooCommerce
Sell electronics from a WooCommerce store: live catalog, spec answers from manuals, checkout links with coupons and warranty handoff.
Business goal
Let customers compare products and buy through your existing WooCommerce checkout, with warranty questions handled by your team.
Features you will use
WooCommerce connection, documents, website chat through the WordPress plugin, handoff.
Configuration
| Area | Setup |
|---|---|
| WooCommerce | Connect WordPress and enable Enable WooCommerce Integration, Enable Products and Enable WordPress Integration. |
| Documents | Upload spec sheets, manuals and warranty terms (PDF). |
| Assistant | Tone Concise, Sales Style Balanced. Policies: warranty length, return window, supported payment methods. Forbidden Actions: "Do not guess compatibility; use the product page or manual." |
| Chat widget | Install through the WordPress plugin and select the channel. See Website chat widget. |
| Handoff | Triggers for warranty claims and bulk orders. |
Customer journey
- A visitor asks "Is this laptop good for video editing under 1,200 USD?".
- The assistant lists matching products from WooCommerce with price and link and answers from specs.
- The visitor says "I'll take the second one". The assistant sends a checkout link with the product in the cart (and a coupon if you set one).
- The visitor pays in your WooCommerce checkout. The order also appears in BaTimo Orders.
Tips
- Keep spec details in WooCommerce attributes and descriptions.
- Tell the assistant which coupon applies to which campaign.
Limitations
- Stock and prices come from WooCommerce; if they look wrong, fix them there.
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