Store scenario: food, cafe and bakery

Take menu questions and pre-orders for a cafe or bakery on WhatsApp and Instagram, with pickup or delivery details and custom-order handoff.

Business goal

Answer menu questions instantly and collect pre-orders (cakes, trays, daily specials) with pickup time and allergy notes.

Area	Setup
Categories	Cakes, Pastries, Coffee, Party trays
Products	Each menu item with price and description (flavours, serves how many, allergens). Mark seasonal items Inactive when unavailable.
Assistant	Tone Friendly, Response Length Short. Business hours in assistant details. Policies: "Orders need 24 hours' notice. Pickup only from Main St. Delivery within 5 km for 5 USD." FAQs: allergens, dietary options, payment.
Order details to collect	Ask the assistant (in instructions) to put pickup or delivery date and time and allergies in the order notes.
Forbidden Actions	"Do not accept same-day custom cakes", "Do not give medical allergy guarantees".
Handoff	Triggers for custom cake designs and large events.
Notifications	Turn on push for Contacts & human support. Check Orders each morning.

A customer WhatsApps "Do you have vegan chocolate cake for Saturday?".
The assistant answers from the product description and policy, then collects quantity, name, phone, pickup time and allergies and confirms.
The order is recorded with notes. You confirm with the customer and prepare it.
For a custom wedding cake the assistant hands off to your team.

BaTimo does not track stock, preparation capacity or payment. Use notes and your own routine.