Store
Store scenario: handmade and small shop
Run a small shop with a few products and custom orders: simple catalog, WhatsApp and Instagram orders, and handoff for custom requests.
Business goal
A one-person shop that sells a few items and gets frequent "can you make this in blue?" requests, without spending the day on DMs.
Features you will use
Catalog, story reply automation, WhatsApp or Instagram, handoff, mobile Orders.
Configuration
| Area | Setup |
|---|---|
| Products | 5 to 15 products with photos (upload on web), price, size and materials. |
| Assistant | Tone Casual, emojis on. Policies: production time, shipping, returns on custom items. |
Story reply automation: trigger Any keyword buy, link, price; reply with your shop link. | |
| Handoff | Trigger "customer wants a custom colour, size or design". Notify yourself by push. |
| Mobile | Install the app: answer custom requests from the Inbox tab and check the Orders tab. |
Customer journey
- Someone replies to your story "love this, how much?".
- The automation sends the price link; the customer asks a question and the assistant answers.
- For a custom request the assistant tells them you will reply personally and you get a push notification.
- You take over in the app, agree details, and the customer orders.
Tips
- Put production time in the description so expectations are set before ordering.
- Use Inactive for sold-out one-off pieces.
Limitations
- Image uploads happen on the web Console.
- You are not notified of orders automatically; check the app.
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