Business Playbooks
Industry playbook: gyms and fitness academies
Handle membership questions, class bookings, trial sign-ups and lead capture for a gym or fitness academy.
Business goal
Answer membership and schedule questions, capture trial-class leads, and book free sessions.
BaTimo features used
Assistant FAQs and documents (class timetable, price list), lead collection, bookings for trial sessions, Web Chat.
Configuration steps
- Knowledge: upload the class timetable and membership price list as PDF. Add FAQs: opening hours, trial policy, freezing a membership, personal training.
- Offerings: describe each membership with Offering name, Best suited for and key features.
- Lead fields: collect Name, Phone, Interested in (yoga, strength, boxing) and a custom field "Fitness goal" (Text).
- Trial bookings: create a service "Free trial class" (45 min), assign it to a coach, and share the booking page.
- Instagram and web: a comment automation with keyword
trialthat DMs a flow offering Book a free trial (Open URL) and See memberships. Add the web chat to your site. - Notifications: enable New Lead push for the front desk team.
Customer journey
- A visitor on your website asks "What classes are on Saturday?".
- The assistant answers from your timetable and offers a free trial.
- They book the trial and share their goal, so a lead is saved with that detail.
- The front desk sees the lead and the booking and welcomes them.
Tips
- Keep the timetable document current; delete old versions.
- Ask one goal question; it helps coaches prepare.
Limitations
- Membership payments and class check-ins are not part of BaTimo.
Last updated on
Industry playbook: beauty salons and spas
Fill the chair: answer price and availability questions, take appointments, and run Instagram campaigns for a beauty salon.
Industry playbook: schools, courses and training providers
Answer admissions questions, share course details from documents, capture student leads and book consultations.