Quick setup: from sign-up to first customer reply

The quick setup gets you from a new account to an assistant that can talk to customers. It takes a few minutes, and you can skip any step and finish it later.

Before you startCopy Anchor Link

• A valid email address, or a Google or Apple account.
• A phone number. If you sign up with Google or Apple, which do not share it, BaTimo asks you to Add your phone number to continue registration.
• A short description of your business: what you offer, your hours and how you like to talk to customers.

Step 1: Create your accountCopy Anchor Link

Web: open the Console and choose Create Account. Fill in your name, email, phone number and password, or continue with Google or Apple.

Mobile: open the app, tap Create account, and enter your details (first name, last name, email, password of 8 to 24 characters), or use Apple or Google.

Step 2: Follow the setup wizardCopy Anchor Link

The wizard has these steps. The step names are the same on web ("Quick Setup") and mobile ("Step X of Y").

1. Create your business (mobile) / company details. Enter a Business name (3 to 56 characters) and optionally your website domain, such as example.com.
2. Set up your AI assistant. Enter an Assistant name (for example "Ava"), your Business name, and What does your business do? (at least 10 characters; more detail gives better answers). Choose a Tone and a Persona, and decide whether to Use emojis in replies.
3. Set up shop & booking. Turn on Enable shop if customers can buy products through your assistant. Turn on Enable booking if customers can book appointments.
4. Connect a channel. Choose where customers will reach your assistant. The setup opens in a new tab on web; on mobile, tap the channel and finish connecting on the channels screen. You can skip this and connect later.
5. Done. The final screen lists what to finish next: Add your first product, Add your first service, and links to Assistant settings, Company settings and Channels.

Step 3: Finish the Setup Steps checklistCopy Anchor Link

On the Console dashboard (Console in the sidebar), the Setup Steps card tracks your progress:

1. Account created
2. Set up the AI assistant
3. Add your shop (at least one product)
4. Set up booking (at least one service)
5. Connect channels (at least one)
6. Receive messages

Click any incomplete step to jump to it.

On mobileCopy Anchor Link

After the first launch, the Home tab shows a Timo card. It says Set up and ready once the assistant exists, or Not set up yet - tap to get started. Tap it to open assistant setup.

TipsCopy Anchor Link

• Write the business description as if you were briefing a new employee: services, prices you are happy to share, opening hours, and what the assistant must never promise.
• Connect Instagram or WhatsApp first if that is where most of your customers are, then add the website chat.
• After saving the assistant, use the Try your assistant now prompt to run an automatic test.

TroubleshootingCopy Anchor Link

• "Assistant name is required" or "Business name is required": the wizard cannot continue until these are filled in.
• Channel did not connect: you can safely skip it and retry from Channels.

LimitationsCopy Anchor Link

• Your plan limits how many channels, team members and automations you can have. See Plans, usage and billing.

Learn moreCopy Anchor Link

• Open the Console
• Pricing
• Contact us