Plans, usage and billing
Compare plans, understand conversation quotas and limits, upgrade, downgrade, add extra conversations, and manage your subscription.
Plans at a glance
Plan limits come from your BaTimo configuration. For current prices and what each plan includes, see the BaTimo pricing page or open Billing in the Console.
| Free | Starter | Pro | Enterprise | |
|---|---|---|---|---|
| Conversations per month (base quota) | 30 | 400 | 1,000 | Unlimited |
| Channels | 1 | 2 | 6 | Unlimited |
| WhatsApp channels | 0 | 1 | 2 | Custom |
| Team members | 1 (owner only) | 4 | 8 | Unlimited |
| Enabled automations | 2 | 5 | 20 | Unlimited |
| Real-time translation | No | No | Yes | Yes |
| Priority support | No | Yes | Yes | Yes |
| Leads and bookings | Unlimited | Unlimited | Unlimited | Unlimited |
New companies start on the Free plan. Enterprise is arranged with BaTimo (Contact Us), not purchased online.
Prices are not listed here because they change. See the pricing page; the amounts in Billing are the ones you are charged.
What counts as a conversation
Your quota counts conversations that reach your AI assistant. Messages stopped by Message Guard and fixed automation replies are not charged. A conversation started by a comment, story reply or flow uses quota if it later reaches AI, once on its first AI turn. See Conversation quota: alerts, limits and restoring access for warnings and what happens at zero.
Open Billing
Web: sidebar > Billing. It is not available in the mobile app.
The page shows your Current Plan, Billing Cycle, Quota Usage (base quota, extra quota, total, used and remaining), the Next Reset date, and usage of channels, team members and active automations.
Upgrade or change plan
- Choose Monthly or Yearly (yearly saves a percentage).
- Choose a plan button (Upgrade to Pro, Choose Starter, Change to Starter, Downgrade to Free).
- Review the Billing Summary (Amount Due Today for upgrades, prorated). If your current usage exceeds the new plan's limit, Plan Change Restrictions shows the Current Usage, New Limit and Excess you must reduce first.
- Confirm Change.
Upgrades take effect immediately and you are charged the prorated amount; for other changes any credit applies to your next billing cycle. After checkout you return to a Payment Successful page. If you cancel, no charge is made.
Extra conversations
Under Extra Quota choose Add Extra to buy blocks of 100 extra conversations. The price is shown before you confirm and on the pricing page.
Manage subscription
Choose Manage Subscription to open the billing portal. Cancelled subscriptions show "Service ends on [date]"; active ones show "Renews on [date]".
Tips
- Watch Quota Usage during campaigns; a busy Instagram campaign can raise conversation use quickly.
- Use flows and comment automations for high-volume FAQs.
Troubleshooting
- "Payment is overdue": update your payment method in Manage Subscription.
- Cannot downgrade: reduce channels, team members or active automations to the new plan's limits first.
Limitations
- Billing and plan changes are web-only.
Learn more
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