Contact BaTimo support

If you need a person, there are several ways to reach the BaTimo team. Use the one that suits the problem.

Ways to get supportCopy Anchor Link

Response times and opening hours are shown on the Support page, so they stay accurate.

Submit a support ticketCopy Anchor Link

1. In the sidebar open Settings > Support, or go to the Support page.
2. Under Personal Information, check your Full Name and Email Address. We reply to this email.
3. Under Ticket Details, choose a Department:
   • Technical Support: something is not working.
   • Billing & Payments: charges, plans, quota, invoices.
   • General Inquiry: questions about how BaTimo works.
   • Feature Request: an idea for the product.
   • Bug Report: something behaves wrongly.
   • Account Support: sign-in, profile, team members.
4. Choose a Priority: Low, Medium, High or Critical. Use Critical only when your business cannot operate, for example customers receive no replies at all.
5. Enter a Subject and a Message that describe the problem in detail. See Get help faster for what to include.
6. Choose Submit Ticket. You see a confirmation, and the team replies by email.

Plan-change and Enterprise requests made from Billing open this same form, pre-filled with your current and target plan.

From the mobile appCopy Anchor Link

Open Home > Settings > Support. It shows the same Support page as the web Console, so you can submit a ticket the same way. It needs an internet connection.

When you cannot sign inCopy Anchor Link

You cannot open the Support page without signing in. Use email, phone or the contact page, and include the email address of your account.

Legal and account questionsCopy Anchor Link

• Privacy Policy
• Terms of Service
• Cookie Policy
• GDPR compliance
• About BaTimo

TipsCopy Anchor Link

• Include the exact message you see and what you were doing.
• One issue per ticket gets answered faster.
• For urgent outages (for example the assistant has stopped replying), check Troubleshooting and your conversation quota first, then raise a High or Critical ticket.

TroubleshootingCopy Anchor Link

• The Support page asks me to sign in: sign in to the Console, or use email or phone.
• I did not receive a reply: check your spam folder for mail from batimo.ai, and make sure the email on the ticket is correct.

LimitationsCopy Anchor Link

• Support tickets are submitted from the web Console only.

Learn moreCopy Anchor Link

• batimo.ai/contact
• Support FAQs
• Open the Console