What your AI can do in BaTimo
Everything ChatGPT, Claude or another connected AI app can do in your BaTimo company, grouped by area, with the access each action needs.
Once you connect BaTimo, your AI app can do about 70 different actions in your company. You ask in your own words; the AI picks the right actions.
Each action needs one of the two access levels you choose when you approve the connection:
- Read: the AI can look, but not change anything.
- Manage: the AI can also create, change and delete things, and send WhatsApp messages.
The person who approved the connection also needs permission for that part of BaTimo (for example Products to change products). See Security and permissions.
Good to know for every area:
- The AI can change any setting it can create, and only changes what you ask for. When a setting is a list (such as FAQs, offerings or working hours), the new list replaces the old one, so the AI first reads what you have.
- Nothing is deleted without your approval. BaTimo refuses a delete until the AI confirms it, and a good AI app asks you first.
- The AI follows the same rules and plan limits as the Console.
- Your AI app may show a short technical name for each action (for example "create_product") when it asks for your approval.
- If something new seems missing after a BaTimo update, refresh or reconnect BaTimo in your AI app.
Getting started
| What the AI can do | Access |
|---|---|
| Search this Help Center, list its pages and read a page or section | Read |
| Check your setup and list problems with a suggested fix, for example a channel that is on but not connected, or booking switched on without services or staff. It changes nothing | Read |
Assistant and knowledge
| What the AI can do | Access |
|---|---|
| See all your assistant's settings, including the product and booking switches | Read |
| Create the assistant if you don't have one yet. It needs the assistant name, business name, instructions, emojis on or off, tone, and whether it introduces itself as a person or a bot. Everything else is optional | Manage |
| Change any assistant setting: identity, tone, persona, sales style, reply length, voice, languages, welcome message and conversation starters, business details and hours, social links, offerings, goals, policies, workflows, handoff, lead collection, and the product and booking switches | Manage |
| List your FAQs in order, with the website chats that show each one | Read |
| Add, edit, reorder or delete one FAQ (delete needs your approval). The other FAQs stay as they are | Manage |
| List your knowledge documents and whether they are processed | Read |
| Change a document's title, description, language or audience, turn it on or off, or delete it (with your approval). Uploading files stays in the Console | Manage |
The assistant always uses every FAQ. Each website chat shows FAQs according to its own FAQs setting.
Channels and website chat
| What the AI can do | Access |
|---|---|
| List your channels with whether they are on, connected and answered by AI, plus the Console page for each. It never sees your passwords or login details | Read |
| Give you the Console link and steps to connect or reconnect Instagram, WhatsApp or WhatsApp Business, and check the connection status of channels and calendars | Read |
| Add a channel (counts toward your plan's channel limit). A website chat works right away; Instagram and WhatsApp must then be connected in the Console | Manage |
| Turn a channel on or off. Turning it off keeps its connection, settings and conversations | Manage |
| Change Answer DMs with AI / Answer Messages with AI for Instagram and WhatsApp, and Answer Story Replies for Instagram | Manage |
| See every website chat setting and the install code | Read |
| Change any website chat setting: theme and colors, launcher, logo, titles, home screen, welcome message, conversation starters, language, FAQs, contacts, quick actions, human support, contact details form, pages to show or hide it on, and privacy notice | Manage |
Images
The AI can add an image to BaTimo once, then reuse it. It can add an image in one of three ways:
- From a web address: a public link that starts with
https://. - From a file you attach in ChatGPT: ChatGPT passes the attached image to BaTimo.
- From image data: the AI app sends the image file's contents directly, for example when it has the image but no public link.
The AI can also list the images added this way and show a temporary preview. Adding an image needs Manage access and permission for the feature the image is for. The same types, size limits and checks apply whichever way the image arrives.
When it adds an image, the AI says what it is for. That decides where it can be used:
| Image for | Types and size |
|---|---|
| Message flow image, card and carousel steps | JPEG, PNG, GIF, WebP, up to 8 MB |
| Product image | JPEG, PNG, GIF, WebP, up to 2 MB |
| Website chat header logo | JPEG, PNG, GIF, WebP, up to 2 MB |
| Website chat launcher icon | PNG or GIF, up to 1 MB |
| Contact photos | JPEG, PNG, GIF, WebP, up to 2 MB |
For message flow images, a square (1:1) image of 1080 × 1080 px is suggested, but not required. When you ask the AI to create an image for a flow, it is told to make it square.
Bookings
| What the AI can do | Access |
|---|---|
| See booking settings: buffer time, notice windows, days off, confirmation and reminders | Read |
| Change those settings. Switching booking on or off is an assistant setting | Manage |
| List services, and staff with their services | Read |
| Create or change services: name, description, category, duration, price, how many people can book the same time, on or off, order | Manage |
| Create or change staff booking profiles: weekly working hours, services, price or duration per service, notice limits, buffer time, days off, on or off. The person must already be a team member | Manage |
| Delete a service (existing bookings are kept) or a staff booking profile (their BaTimo account is kept), with your approval | Manage |
Products
| What the AI can do | Access |
|---|---|
| List products and categories, or show one product | Read |
| Create or change products: name, description, price, sale price, link, image, category, active, order | Manage |
| Create or change categories: name, description, order, active | Manage |
| Delete a product or category, with your approval | Manage |
Message flows and Instagram automations
| What the AI can do | Access |
|---|---|
| List message flows, or show one with all its steps | Read |
| Create or change flows: name, triggers, steps (text, image with caption, card with subtitle and image, carousel), buttons, on or off, and whether the assistant may start it. When the AI sends new steps or triggers, they replace the old list | Manage |
| List recent posts and reels of your Instagram account, to choose where a comment automation applies | Read |
| List comment and story-reply automations, or show one | Read |
| Create or change comment automations: name, which comments match, priority, which posts, public reply, and what to send by DM (a text, a flow or nothing) | Manage |
| Create or change story-reply automations: name, which replies match, priority, and the reply (a text or a flow) | Manage |
| Delete a flow or automation, with your approval | Manage |
Leads and conversations
| What the AI can do | Access |
|---|---|
| List and read leads with contact details and custom fields. Reading doesn't mark them as read | Read |
| Change a lead's name, email, phone and custom fields | Manage |
| List and read Inbox conversations and their messages. Reading doesn't mark them as read | Read |
| Send one WhatsApp follow-up, or schedule a small batch of up to 25 people. Only non-promotional messages to people who agreed | Manage |
| Check a WhatsApp batch and each recipient's status | Read |
| Pause, resume or cancel a WhatsApp batch | Manage |
Details and limits: Send WhatsApp follow-ups with your AI.
Ready-made guides in your AI app
BaTimo also gives your AI app an overview of what it can do, this Help Center, and references for the assistant and website chat settings. Some AI apps also show seven ready-made tasks as commands, for example "configure appointment booking" or "diagnose a configuration problem".
What the AI cannot do
Connect or disconnect your Instagram or WhatsApp account (it gives you the Console link instead), delete channels, upload knowledge files, run assistant tests, view or change orders, billing and plans, team members and permissions, Message Guard, webhooks, calendar connections, or delete conversations and leads. Use the Console for these.
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Connect BaTimo to ChatGPT, Claude and other AI apps
Install BaTimo in ChatGPT or Claude with a plugin file, or connect by address, Claude Code or Cursor, from Settings > AI Connections.
AI Connections: security, permissions and limits
How BaTimo protects your data when an AI app connects: secure sign-in, one company per connection, access levels, permissions, delete approval and limits.