Frequently Asked Questions
Get quick answers to common questions about Timo, your AI-powered messaging assistant.
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General
Timo is an AI-powered assistant that connects with Instagram, Telegram, WhatsApp Business, and websites to manage messages, respond to customers, and provide fast, smart support in one place.
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Anyone can use Timo—online shops, service providers, startups, support teams, freelancers, clinics, and other professionals who communicate with customers online.
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No. Timo is simple and user-friendly, so you can start right away without technical skills.
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Yes. You can create a free account to test core features and upgrade anytime.
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Yes. Timo can understand and respond in any language, helping you connect with customers worldwide.
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Integration
Timo connects with Instagram, Telegram, WhatsApp Business, and your website, letting you manage all customer interactions in one place.
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Yes. Timo fully supports Instagram, Telegram, and WhatsApp Business for efficient message and customer management.
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Timo uses official APIs, such as those provided by Facebook, to ensure secure and reliable connections. Your data is always protected against unauthorized access or third-party risks.
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Coming soon.
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Coming soon.
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Yes, please contact us.
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Yes, please contact us.
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Technical
Timo's AI is designed to provide highly accurate answers to customer inquiries. It uses advanced algorithms and continuous data analysis to ensure responses are relevant, appropriate, and aligned with customer needs.
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Your data is stored on secure servers and protected with high-level encryption. Timo follows strict security standards to prevent unauthorized access. Only verified and authorized users can access your information, ensuring your data remains safe at all times.
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Billing
The Pro Plan includes all core features with a fixed conversation quota, while the Enterprise Plan is fully customizable with advanced capabilities, higher quotas, and priority enterprise-level support.
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Yes. When billed annually, you save compared to monthly payments.
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Yes. You can upgrade to a higher plan, downgrade, or cancel your subscription anytime through your account settings.
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Once you reach the 1,000 conversation limit, you will need to upgrade to a higher quota or consider the Enterprise Plan for extended usage.
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We use Stripe, a trusted global payment processor. All transactions are handled securely.
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No. Your payment details are encrypted and processed directly by Stripe. Timo only stores transaction records such as invoice number, date, and amount.
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Yes. Stripe is PCI-DSS Level 1 certified, the highest level of payment security. All transactions are fully encrypted and transmitted over HTTPS.
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To purchase or customize the Enterprise Plan, please contact our sales team for a tailored proposal.
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Support
You can reach Timo support by submitting a ticket through our platform. Our team will respond as soon as possible.
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Yes, you can submit feature requests or report bugs through our support system.
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Support is available ASAP. VIP support is provided for the Organization Plan.
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Personalized support and consultation will be available soon.
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Tutorials and the user guide are available in the Help Center and on our website.
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If you face any technical issues, please submit a ticket to our support team for assistance.
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