Web and mobile app: what is available where
A map of the BaTimo Console and mobile app: navigation, which features exist on each platform, and which open the web pages inside the app.
BaTimo has a web Console and a mobile app. This page shows where each feature lives.
Web Console navigation
The left sidebar contains:
| Item | What it opens |
|---|---|
| Console | Dashboard with analytics, setup steps and recent activity |
| Inbox | Conversations from all channels |
| Leads | Leads |
| Bookings | Calendar, Services, Staff, Settings |
| Sales | Orders, Products, Settings |
| Assistant | Assistant settings, Knowledge sources, Assistant tests |
| Automations | Automations |
| Channels | Channels |
| Billing | Plans, usage and billing |
| Settings | Company, Message Guard, Webhooks, WordPress, AI Connections, Users, Account and Support |
The Settings menu also holds Users (team members), Account and Support, which every team member sees; the company pages (Company to AI Connections) need the company settings permission. The user menu (your name at the bottom of the sidebar) contains Language and Log out. Team members with limited permissions only see the sections they were granted.
Mobile app navigation
The bottom tabs are Home, Inbox, Leads, Bookings and Orders.
The Home tab has quick-access buttons: Channels, Automations, Booking, Sales and Settings. Tap your profile picture for Profile and the bell for Notifications.
Settings matches the web Settings menu: Company, Message Guard, Webhooks, WordPress, AI Connections, Users, Account and Support. Account opens your Profile.
Feature availability
| Feature | Web Console | Mobile app |
|---|---|---|
| Dashboard and analytics | Yes | Home tab (latest messages, leads and bookings, simple counts) |
| Inbox (read, reply, turn assistant on or off) | Yes | Yes (native) |
| Translate messages, delete a conversation, delete a lead | Yes | Not available in the app |
| Human handoff (Take over, Resolve, Return to AI) | Yes | Not available in the app |
| Leads (view, edit) | Yes | Yes (native) |
| Bookings: view, confirm, cancel | Yes (calendar and list) | Yes (native) |
| Services, staff, booking settings | Yes | Yes (opens the Console page inside the app) |
| Products and orders | Yes | Yes (native lists; settings open the Console page) |
| Assistant setup | Yes | Yes (opens the Console page inside the app) |
| Knowledge sources, Assistant tests | Yes | No dedicated app screen |
| Channels | Yes | Yes (opens the Console page inside the app) |
| Automations | Yes | Yes (opens the Console page inside the app) |
| Company settings | Yes | Yes (native Company screen) |
| Message Guard, Webhooks, WordPress | Yes | Yes, via Settings (opens the Console page) |
| Notification preferences, calendar connections | Yes (Account) | Yes, from Profile (also Settings > Account) |
| Profile details, connected sign-in methods, delete account | Yes (Profile page) | Yes (Profile; sign-in methods are shown there) |
| Billing and plans | Yes | Not in the app. Use the web Console |
| Team members and permissions | Yes | Yes, via Settings > Users (opens the Console page) |
| AI Connections (ChatGPT, Claude) | Yes | Yes, via Settings > AI Connections (opens the Console page). Plugin and configuration files can only be downloaded on a computer |
| Support tickets | Yes | Yes, via Settings > Support (opens the Console page) |
"Opens the Console page inside the app" means the app shows the same page you see on the web, so labels and options are identical. It requires an internet connection.
Mobile-only things
- Push notifications and an offline view of your saved data. When offline, the app shows saved data and cannot send messages until you reconnect.
- Sign in with Apple or Google.
- Delete account in Profile.
Tips
- Use the mobile app to answer customers and confirm bookings on the go. Use the web Console for setup, analytics and billing.
Learn more
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Quick setup: from sign-up to first customer reply
Create your account and company, set up your assistant, and connect a channel in a few guided steps on web or mobile.
Sign in, profile and connected accounts
Sign in with email, Google or Apple, edit your profile, connect or disconnect Google and Apple, reset your password and delete your account on web and mobile.