Sign in, profile and connected accounts
Sign in with email, Google or Apple, edit your profile, connect or disconnect Google and Apple, reset your password and delete your account on web and mobile.
Where things are
| What | Web Console | Mobile app |
|---|---|---|
| Name, phone, country code | Settings > Account > Account Information, or the Profile page > Profile Information | Profile > Edit |
| Notification preferences | Account > Notification Preferences (also on the Profile page) | Profile > Notification preferences |
| Calendar connections | Account > Calendar Connections | Profile > Calendar sync |
| Connected accounts (Google, Apple) | Profile page > Connected accounts | Profile > Sign-in methods (shows how you sign in) |
| Reset password | Sign-in page > Forgot password? | Profile > Reset password or the sign-in screen |
| Delete account | Profile page > Delete account | Profile > Delete account |
| Language | User menu > Language | Settings > Language |
Open the web Profile page from the Console at https://console.batimo.ai/profile (Settings > Account in the sidebar opens the Account page with Account Information, Notification Preferences and Calendar Connections). Open the mobile Profile by tapping your profile picture at the top of Home.
Sign in
Web: open the Console sign-in page and use your email and password, or Google or Apple.
Mobile: on the welcome screen tap Sign in, then use email and password or Apple / Google.
If you sign in with Google or Apple for the first time and an account with the same email already exists, BaTimo asks you to sign in with that account's password once and then connects the new method. Google must provide a verified email address. If Apple does not share your email, remove BaTimo under Settings > Apple ID > Sign in with Apple on your device and try again.
Connected accounts
Connected accounts are extra ways to sign in to the same BaTimo account.
On the web Profile page:
- Open Connected accounts. Each of Google and Apple shows Connected or Not connected.
- To connect, use the provider's sign-in button on that row and approve it.
- To remove one, choose Disconnect.
Rules BaTimo enforces: you cannot disconnect your last sign-in method; a Google or Apple identity that already belongs to another BaTimo account cannot be linked to yours; and a provider already linked cannot be linked twice. The Google and Apple buttons appear only when that sign-in option is available (or the provider is already linked).
On mobile: Profile > Sign-in methods lists how you sign in (password, Google, Apple). To add one, sign in once with that provider using the same email and follow the prompt to connect it. To disconnect a provider, use the web Profile page.
Edit your profile
- Web: change First Name, Last Name, Phone Number and Country Code, then Save Changes. Your email is your sign-in identity.
- Mobile: Profile > Edit, change your name, then Save.
Reset your password
- Choose Forgot password? on the sign-in screen and enter your email.
- Open the reset link in the email and choose a new password.
On mobile you can also use Profile > Reset password, which sends a link to your email. Reset requests are rate limited.
Delete your account
Open Delete account (web Profile page, or mobile Profile) and confirm. Deleting your account is permanent. If you are the primary contact for a business, it also deletes that business, its conversations, leads and all related data. The app asks you to confirm twice.
Troubleshooting
- The reset email does not arrive: check spam and that you used your registered email; wait a few minutes before retrying.
- "Sign-in method temporarily unavailable": try again shortly or use email and password.
- Cannot disconnect Google or Apple: it is your last sign-in method. Set a password or connect another method first.
- "Belongs to another user": that Google or Apple account is already connected to a different BaTimo account.
Learn more
Last updated on
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