Data and privacy policy
What data BaTimo collects, how it is protected, who it is shared with, and how to request access, deletion or a Data Processing Agreement.
This page summarizes how BaTimo handles your data. The legal texts are the Privacy Policy and the GDPR compliance page; if anything here differs, those texts apply.
What BaTimo collects
- Account details: your name, email address, phone number and IP address.
- Conversation content: messages, text, images and other content from connected channels such as WhatsApp and Instagram, when content storage is enabled.
- Activity logs: access times, IP addresses, and device and browser information.
- Billing details: payments are processed by a payment provider. Your payment details are encrypted and handled by Stripe; BaTimo keeps only transaction records such as invoice number, date and amount.
How your data is used
BaTimo uses data to run and improve the service, sign you in, give support, keep the platform secure and detect unauthorized activity. Marketing messages are sent only if you opted in. BaTimo does not sell or rent your personal data.
Your role and BaTimo's role
- For your account and billing data, BaTimo is the data controller.
- For the customer messages your assistant handles on your behalf, BaTimo is a data processor and you are the controller.
Who data is shared with
- Messaging platforms. To send and receive messages, data goes to WhatsApp, Instagram or Facebook through their official APIs, under those platforms' own policies. See Meta Verified Business.
- AI provider. Assistant replies are generated with OpenAI models. See How BaTimo uses OpenAI.
- Payment provider. Stripe processes payments.
- Authorities, only when required by law.
Protection
Data is encrypted and stored on protected servers. Access is limited to verified and authorized users, and employee access is restricted and covered by confidentiality agreements. Security measures are reviewed regularly.
Your rights
- View, edit or update your personal data in the Console.
- Ask support to delete your personal data or your account at any time.
- Unsubscribe from promotional emails.
- If you are in the EEA, you can also ask for access, correction, restriction, objection, portability or withdrawal of consent.
Send requests to support@batimo.ai. To get a Data Processing Agreement (DPA), write to the same address.
Limitations
- The public policies do not state a fixed retention period or the physical location where data is stored. Ask support if you need this for your own compliance.
Learn more
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