Known limitations and platform differences

Plan around these limits when designing your setup.

ChannelsCopy Anchor Link

• Supported channels: Instagram, WhatsApp (QR code and WhatsApp Business), and Web Chat.
• Sticker messages and emoji-only story reactions are never answered or saved.
• Instagram allows one private reply DM per comment, within 7 days, and further messages only after the person replies. See Instagram rules.
• QR-code WhatsApp shows buttons as numbered text instead of tappable buttons.

AutomationsCopy Anchor Link

• Instagram triggers available: message, post or reel comment, story reply. Shares, ads, live comments and referral links are Coming soon.
• Up to 50 steps per flow, 6 buttons per step (Instagram sends the first 3), 10 cards per carousel, button labels up to 20 characters.
• The number of enabled automations is limited by plan (2, 5, 20, unlimited).

AssistantCopy Anchor Link

• Knowledge documents: PDF, DOCX, TXT, Markdown and CSV up to 20 MB, text-based only.
• Website setup reads up to 8 pages per analysis.
• Tests do not execute orders, bookings or other actions.

QuotaCopy Anchor Link

• When AI conversation quota reaches zero, AI replies stop until you add quota, upgrade or the period resets. Enabled fixed automations continue and incoming customer messages are saved for manual replies. See Conversation quota.

Bookings and storeCopy Anchor Link

• Bookings made on the booking page start as Pending and become Confirmed when your team confirms them. BaTimo does not send timed reminders before appointments.
• Orders come from conversations with the assistant. BaTimo does not take payments itself; payment happens through your own checkout (for example WooCommerce).
• You are not notified automatically about new orders; check Sales > Orders.

Outbound WhatsApp (AI Connections)Copy Anchor Link

• Single and small-batch WhatsApp messages and scheduling are only available by asking your AI app through AI Connections, not in the Console. They must be non-promotional, need the recipient's consent, are text only, use the QR-code channel only, and allow at most 25 people per batch, 15 messages per hour and 50 per day per channel, between 08:00 and 21:00 company time. Using the unofficial QR-code connection for outreach can never be risk-free. See Send WhatsApp follow-ups with your AI.

Web versus mobileCopy Anchor Link

• Billing, knowledge documents, assistant tests, translation, conversation deletion, and handoff buttons (Take over, Resolve, Return to AI) are web-only.
• In the mobile app, AI Connections cannot download the plugin or configuration files. Download them on a computer.
• Many settings open the Console page inside the mobile app and need a connection.

PlansCopy Anchor Link

• Free has one channel, no WhatsApp channel, 30 conversations a month, and two enabled automations.

Learn moreCopy Anchor Link

• Pricing and plans
• FAQs