Instagram auto reply

Automatically Reply to Instagram DMs and Comments

Set up automatic replies for the messages and comments you answer again and again. Rules respond instantly; when a customer needs more than a canned line, Timo takes over. Part of BaTimo’s Instagram automation.

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Free plan available. No credit card required.

DM auto reply
Comment auto reply
Story reply responses
Ready-made templates

Example auto-reply rule

IF comment contains “price” Reply publicly + Send DM

IF message contains “opening hours” Send answer

IF no rule matches Hand off to AI

Rules can target specific posts or apply account-wide.

When an automatic reply is the right tool

Some questions never change: price, opening hours, “link please”. An automatic reply gets the answer to the customer in the moment they ask, without you watching your phone.

Rule-based replies fire immediately and predictably, with no AI involved
Rules can match an exact phrase, keywords, “contains” or a full regular expression, so they catch how people really type
Anything the rules miss can be passed to the AI assistant instead of being ignored

What you can set up

DM auto reply

Answer incoming Instagram DMs automatically with guided flows or the AI assistant. See Instagram DM automation.

Comment auto reply

Reply to comments on your posts and reels the moment they match a rule. See AI-powered Instagram comment automation.

Story reply responses

When someone replies to your story, send a thank-you, a link reminder or a handoff into a guided conversation.

Ready-made templates

FAQ menus, welcome greetings, lead capture, price responders, giveaway entries and comment thank-yous.

Smart fallback

When nothing matches: hand off to AI, show a static message, restart the flow or exit gracefully.

Instant, no AI required

Rule-based replies are immediate and predictable. AI is reserved for conversations that need it.

Set up an automatic reply

1
Pick a trigger
Choose comments, story replies or DMs, and the phrase or keyword that should start the reply.
2
Write the response
Use a template or write your own: a public reply, a private DM, or both.
3
Choose a fallback
Decide what happens when a message does not match any rule.
4
Turn it on
The automation replies from then on. Adjust it any time from the console.

Rules first, AI when needed

1
Incoming comment or DM
2
Rule matches?
3
Yes: instant reply
Public reply, DM, or both
4
No: fallback
Hand off to AI or show a message

Typical automatic replies

Price and “link please”

A comment containing “price” gets a public reply and the details by DM.

Giveaways

Acknowledge each entry automatically with a giveaway template.

Welcome messages

Greet new conversations and show the options available, such as an FAQ menu.

Frequently asked questions

How do I set up an Instagram auto reply?

Connect your Instagram business account to BaTimo, choose a template or create a rule with a trigger (a keyword or phrase), and write the reply. You can reply publicly, by DM, or both. Setup happens in the BaTimo console.

Can I auto reply to Instagram comments?

Yes. Comment rules reply to comments on your posts and reels when they match, either on specific posts or account-wide. You can also follow up with a private DM. See AI-powered Instagram comment automation.

What if a message doesn’t match any rule?

You decide: hand it to the AI assistant, show a static message, restart the flow or exit gracefully, so customers never hit a dead end.

Is an auto reply the same as an AI agent?

No. An auto reply follows rules you define. An Instagram AI agent holds a real conversation using your business knowledge. Many businesses use both.

Keep exploring

Instagram comment automation Reply to comments publicly and start a private conversation. Instagram DM automation From first DM to qualified lead, booking or sale — handled by AI. Instagram AI agent An assistant that knows your business and holds real conversations. Instagram comment-to-DM Turn a comment into an automatic reply, a DM and a lead. Instagram automation Automate DMs, comments and story replies from one place.

Stop typing the same reply twice

Build your first Instagram auto reply from a ready-made template.

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