---
title: "الأسئلة الشائعة - باتيمو"
url: https://batimo.ai/ar/faqs/
language: ar
alternates:
  en: https://batimo.ai/faqs/
  tr: https://batimo.ai/tr/faqs/
  fa: https://batimo.ai/fa/faqs/
  ar: https://batimo.ai/ar/faqs/
  x-default: https://batimo.ai/faqs/
---

# الأسئلة الشائعة

اعثر على إجابات لأكثر الأسئلة شيوعًا حول تيمو. إذا لم تتمكن من العثور على ما تبحث عنه، لا تتردد في الاتصال بفريق الدعم لدينا.

[الكل](https://batimo.ai/ar/faqs/) [General (5)](https://batimo.ai/ar/faqs/?category=general) [Integration (7)](https://batimo.ai/ar/faqs/?category=integration) [Technical (2)](https://batimo.ai/ar/faqs/?category=technical) [Billing (8)](https://batimo.ai/ar/faqs/?category=billing) [Support (6)](https://batimo.ai/ar/faqs/?category=support)

1

### What is Timo and how does it work?

General

Timo is an AI-powered assistant that connects with Instagram, Telegram, WhatsApp Business, and websites to manage messages, respond to customers, and provide fast, smart support in one place.

2

### Who can benefit from using Timo?

General

Anyone can use Timo—online shops, service providers, startups, support teams, freelancers, clinics, and other professionals who communicate with customers online.

3

### Do I need any technical knowledge to use Timo?

General

No. Timo is simple and user-friendly, so you can start right away without technical skills.

4

### Can I try Timo before subscribing?

General

Yes. You can create a free account to test core features and upgrade anytime.

5

### Is Timo available in multiple languages?

General

Yes. Timo can understand and respond in any language, helping you connect with customers worldwide.

6

### Which platforms can I integrate with Timo?

Integration

Timo connects with Instagram, Telegram, WhatsApp Business, and your website, letting you manage all customer interactions in one place.

7

### Does Timo support integration with Instagram, Telegram, or WhatsApp?

Integration

Yes. Timo fully supports Instagram, Telegram, and WhatsApp Business for efficient message and customer management.

8

### How can I set up integrations with external tools?

Integration

Timo uses official APIs, such as those provided by Facebook, to ensure secure and reliable connections. Your data is always protected against unauthorized access or third-party risks.

9

### Is there an API available for custom integrations?

Integration

Coming soon.

10

### Can I connect my CRM or eCommerce platform to Timo?

Integration

Coming soon.

11

### Can I request a custom integration?

Integration

Yes, please contact us.

12

### Does Timo support API access for developers?

Integration

Yes, please contact us.

13

### How accurate is Timo’s AI?

Technical

Timo’s AI is designed to provide highly accurate answers to customer inquiries. It uses advanced algorithms and continuous data analysis to ensure responses are relevant, appropriate, and aligned with customer needs.

14

### Where is my data stored, and is it secure?

Technical

Your data is stored on secure servers and protected with high-level encryption. Timo follows strict security standards to prevent unauthorized access. Only verified and authorized users can access your information, ensuring your data remains safe at all times.

15

### What is the difference between the Pro Plan and the Enterprise Plan?

Billing

The Pro Plan includes all core features with a fixed conversation quota, while the Enterprise Plan is fully customizable with advanced capabilities, higher quotas, and priority enterprise-level support.

16

### Do you offer annual billing discounts?

Billing

Yes. When billed annually, you save compared to monthly payments.

17

### Can I upgrade, downgrade, or cancel my subscription at any time?

Billing

Yes. You can upgrade to a higher plan, downgrade, or cancel your subscription anytime through your account settings.

18

### What happens if I reach the conversation quota in the Pro Plan?

Billing

Once you reach the 1,000 conversation limit, you will need to upgrade to a higher quota or consider the Enterprise Plan for extended usage.

19

### How do you process payments?

Billing

We use Stripe, a trusted global payment processor. All transactions are handled securely.

20

### Do you store my credit card details?

Billing

No. Your payment details are encrypted and processed directly by Stripe. Timo only stores transaction records such as invoice number, date, and amount.

## هل لا تزال لديك أسئلة؟

لا يمكنك العثور على الإجابة التي تبحث عنها؟ يرجى الاتصال بفريق الدعم لدينا.

 [تواصل معنا](https://batimo.ai/ar/#contact)